The people of Singapore, at the conference, are soft-spoken and friendly. Part culture, part service orientation. As we checked into our hotel, I realized we had overpaid for a night. "Would it be possible to get a refund," I asked politely. The … [Read more...]
Bad News is Better Than No News
April 8, 2014 by
Most service providers do not understand this basic reality. When deadlines are missed, deliveries fail, or promises are broken, the tendency is to avoid emails and phone calls like the plague. The proverbial, "someone will get back to you … [Read more...]
Don’t Grease the Squeaky Wheel
February 28, 2014 by
There are always two ways we, as managers, allocate resources. We reward those who work hard and create value or we quiet those who complain constantly and get resources thrown at them so that they go away. The latter are politically inclined, a … [Read more...]
A Partnership That Works — An Exception to the Norm
February 21, 2014 by
"Don't ever take a business partner," was the sage advice from my dad, many ions ago. He had been burnt on more than one occasion by his partner — his partner a victim of myopic thinking and jealousy that stemmed from financial and emotional … [Read more...]
