"All that is important is that we follow the procedure," a senior administrator, condescendingly, told me today. While process is important, so are the lives of the people who are impacted by the outcomes of their applications. When the two conflict, … [Read more...]
What Type of Leader are You?
October 2, 2015 by
To lead people, walk beside them ... As for the best leaders, the people do not notice their existence. The next best, the people honor and praise. The next, the people fear; and the next, the people hate ... When the best leader's work is done the … [Read more...]
Trust is Human
September 29, 2015 by
I highly recommend that you watch Simon Sinek's Ted Talk, "First Why, Then Trust". One more home run from a brilliant thought leader who's insights are inspirational and sheer genius. Now why can't I think like that? The premise is simple: we … [Read more...]
Anecdotal Research
September 28, 2015 by
Seeking anecdotal confirmation for marginal performance, and poor decision making, is not market research. Calling your best customers, or your best students, to assess your effectiveness, is a little bit like patting your own back. It's senseless … [Read more...]
