You delight the customer when you do the unexpected. Focus on the details. Sweat the little stuff. Under-promise and over-deliver. The truth of the matter is that any company can improve service by almost 80 percent with existing resources. Are … [Read more...]
EQ and High Performance
September 15, 2014 by
Interesting statistics presented by graduate student, Phil Michaels, during a class discussion, that people with high emotional intelligence (EQ) are considered to be high performers and make significantly more money in the workplace. The … [Read more...]
Professional Competence vs. Interpersonal Skills
September 9, 2014 by
Good companies ensure that their people have a good job and skill fit. I ran into an Office Manager at a community bank who is clearly competent on the banking side of the house, but does not have the people skills required for the job. It's … [Read more...]
Keep Your Focus
August 7, 2014 by
Too many companies try to be all things, to all people. Terms such as "integrated solutions" and "one stop shop" have come to mean that we make it up as we go along, because we really don't have any focus. "Yes, we can do that too", is not smart … [Read more...]
