I have tremendous respect for "Out of the Box" thinkers. Meet Vineet Nayar, CEO of HCL Technologies in India, who has taken his company to soaring heights using the “employee first, customers second” mantra. His book by the same name articulates his … [Read more...]
The MASTER is Missing
April 4, 2014 by
Next week is the Masters tournament at revered Augusta National. Missing from the action for the first time in 20 years is the true master of the game — Tiger Woods, currently recovering from back surgery. Yes, we have all heard the stories of his … [Read more...]
Keeping Talent
April 3, 2014 by
My friend Nancy, the CEO of a major tech company, was frustrated with the challenges of keeping talent within the company. "We train them, invest in them, teach them the skills required for success, and they get up and leave for just a few dollars … [Read more...]
Create a Lifer
March 31, 2014 by
It takes more than a good product and great service to create a customer for life — a lifer. The ability to create a sense of common purpose and shared values makes loyal customers advocates of your brand. The ability to treat a customer as a … [Read more...]
