It is tough to sustain quality and excellence when resources don't stay in line with growth. The economic downturn of the past few years became the excuse for "doing more with less." The new normal now calls for greater productivity with fewer … [Read more...]
Validating Quality
November 20, 2013 by
The Sykes College of Business is undergoing a massive reaccreditation initiative. Having external stakeholders validate our quality is a nerve-racking, time-consuming, and exhausting exercise that involves all faculty, staff, and multiple other … [Read more...]
A Script Gone Wrong
November 18, 2013 by
I headed to my favorite upscale bar in my neighborhood and found a cozy table by the window. In comes a new, aggressive, waitress: “Hi, You ever been here before?” I assured her, politely, that she was the new kid on the block and that she was the … [Read more...]
WE GOOFED UP!
November 14, 2013 by
I recently received an email from my credit union accepting complete responsibility for a mass email that was erroneously distributed and attributed to human error. They reassured me that the message did not compromise my financial information. What … [Read more...]
