We seek loyalty in our business relationships as employers, and certainly from our customers. The people who work for you are your internal customers — the problem is we think of them as employees and treat them accordingly. For our customers, … [Read more...]
“Employee” – An Obsolete World View
September 25, 2013 by
Hiring people to do a job, paying them a wage, and expecting loyalty and subservience in return is a concept stuck in the dark ages. When it comes to our employes, we don't do them any favors — they do favors for us. We need to consciously remove the … [Read more...]
Get Out of the Way
September 24, 2013 by
I had a drink with a friend to coordinate a creative project. While I can be extremely creative with conceptual articulations, artistic creativity is a different ball game. I believe smart people know what they are good at — smarter people know what … [Read more...]
Chaos Reigns Supreme
September 19, 2013 by
We teach our students strategy frameworks and buyer decision making as linear processes, fit for the perfect world. Well, we really don’t live in a perfect world, and linear thinking is myopic at best. We live in a chaotic world where a crazy man … [Read more...]
