Optimize the customer experience. Innovate around the customer experience. Invest in the customer experience. Gear your entire business to focus on maximizing the quality of the customer experience. Everything else is a waste of time, and money. … [Read more...]
From the Archives — August 2016
August 29, 2017 by
The following post is from the blog archives from a year ago (originally published on August 17, 2016 http://www.5oclockreflections.com/plan-with-purpose-2/). Action without planning is a little bit like throwing mud against a wall. Eventually … [Read more...]
A thought for the day
August 11, 2017 by
A good leader takes a little more than his share of the blame, a little less than his share of the credit. —Arnold H. Glasgow … [Read more...]
Principles vs Practicality
August 3, 2017 by
Should an organization stand their ground, on principle, when they have been wronged by the very employees they have invested in over the years? Or should they take the path of least resistance? The easier path is just that — easy. It eliminates … [Read more...]
