Most companies avoid looking at themselves through the eyes of their customers, because they are scared of what they are going to find. Encourage your customers to complain, and provide meaningful feedback. Create mechanisms that facilitate this flow … [Read more...]
Stars Can be Overrated
June 10, 2014 by
"Everybody is a star in the league," lamented NBA great Larry Bird. "It's the superstars that win Championships." This perspective also holds true in business. Competence and meeting expected levels of performance, while acceptable, is not worthy … [Read more...]
MIGROS
May 29, 2014 by
A mega conglomerate that started as a cooperative almost a century ago, Migros Switzerland defines the essence of responsible management. Migros is one of the world's only fully vertically integrated companies that controls close to 90 percent of its … [Read more...]
No Closure
May 19, 2014 by
A colleague lost his father, hours before he made it to the hospital, on the other side of the world. The news reminded me about getting word of my Dad's passing while I was at Frankfurt Airport. The wounds get raw again. Memories flood the psyche … [Read more...]
