As simple of a gesture as giving someone a hug breaks down barriers and shows affection. It also brings with it a promise about doing the right thing. "I hug all my customers," my friend Nancy proclaimed. "It shows them that I care, that I am … [Read more...]
If it Doesn’t Jingle, It Doesn’t Count
December 13, 2013 by
'Tis the season for giving to those left fortunate, and certainly to those who anchor the success of small and large businesses alike. Time to celebrate the season, not by buying more, but by doing more for others. Make it count by paying it … [Read more...]
Say NO to Naysayers
December 10, 2013 by
Every organization has its fair share of naysayers. The party line is to tell you why it can't be done; why there are no resources; and why change could be costly. "It's just not possible," is the official stance. Even in those rare instances when … [Read more...]
When Your Vendors Make You Look Bad
December 9, 2013 by
Ultimately, the customer does business with you, not your vendors. Problems arise when your vendor errors and delays cost your customers time and money. Companies that make promises to the customer and leave the fulfillment to a third party are no … [Read more...]
