It is tough to sustain quality and excellence when resources don't stay in line with growth. The economic downturn of the past few years became the excuse for "doing more with less." The new normal now calls for greater productivity with fewer … [Read more...]
Celebrating Diversity Everyday
The children at our Montessori School loved "Whacky Sock Wednesday" and sat in a circle to celebrate their differences. The image was insightful beyond the obvious. I wish we could celebrate our cultural, ethnic, religious and choice differences in a … [Read more...]
Validating Quality
The Sykes College of Business is undergoing a massive reaccreditation initiative. Having external stakeholders validate our quality is a nerve-racking, time-consuming, and exhausting exercise that involves all faculty, staff, and multiple other … [Read more...]
A Script Gone Wrong
I headed to my favorite upscale bar in my neighborhood and found a cozy table by the window. In comes a new, aggressive, waitress: “Hi, You ever been here before?” I assured her, politely, that she was the new kid on the block and that she was the … [Read more...]