Seeking anecdotal confirmation for marginal performance, and poor decision making, is not market research. Calling your best customers, or your best students, to assess your effectiveness, is a little bit like patting your own back. It's senseless … [Read more...]
Something to think about
September 25, 2015 by
Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients. — Sir Richard Branson … [Read more...]
Organic Chem 101
September 24, 2015 by
"They speak a different language, Dad," was my son Rohan's take on his Organic Chemistry class in college. He was noticeably concerned about the difficult subject matter, because he had not missed a single class, and spent numerous hours in the … [Read more...]
Shades of Grey
September 21, 2015 by
Seeking clarity on standards, deliverables, and process is different than expecting everything to be defined in black and white. Students in the classroom, people in the workplace, faculty at a university — the expectations tend to be the same. “Tell … [Read more...]
