Read an interesting article published by Dr. Steven Kerr in the Academy of Management Executives. Thanks to my good friend, Dr. Stephanie Thomason, for sharing this research. The premise is simple - there is a big disconnect between what 'we hope … [Read more...]
Good People, Good Leaders?
April 26, 2016 by
Good people don't necessarily make good leaders. However, good leaders are almost always good people. A good person who is not an effective leader means well, works hard, and has their heart in the right place. Yet they are scared of upsetting the … [Read more...]
Backward Frontier
April 19, 2016 by
Total service failure occurs when a company bites off more than it can chew. Case in point - Frontier Communications. After recently acquiring Verizon, their service and trouble shooting has gone to hell in a hand basket. They apologize profusely, … [Read more...]
Tough Calls
April 18, 2016 by
I detest being involved in business decisions that impact other people's lives. I take people's livelihoods very seriously. Business is not a game; neither is a person's life. Unfortunately, it comes with the territory. At the end of the day, my … [Read more...]
