Invite Feedback (originally posted June 6, 2014 http://www.5oclockreflections.com/invite-feedback/) Most companies avoid looking at themselves through the eyes of their customers, because they are scared of what they are going to find. … [Read more...]
There is a New Sheriff in Town
June 3, 2015 by
Changes in organizational leadership create uncertainty for some of those that are left behind, while creating opportunities for others to step up to the plate and take charge. "We used to do it like this," is no longer an acceptable … [Read more...]
From the Archive — April 2014
April 8, 2015 by
Bad News is Better Than No News (originally posted April 8, 2014 http://www.5oclockreflections.com/bad-news-is-better-than-no-news/) Most service providers do not understand this basic reality. When deadlines are missed, deliveries fail, or … [Read more...]
From the Archives – March, 2014
March 9, 2015 by
Create a Lifer (originally posted March 31, 2014 http://www.5oclockreflections.com/create-a-lifer/) It takes more than a good product and great service to create a customer for life — a lifer. The ability to create a sense of common purpose … [Read more...]
