"No enterprise can exist for itself alone. It ministers to some great need, it performs some great service, not for itself, but for others…or failing therein, it ceases to be profitable and ceases to exist." – Calvin Coolidge … [Read more...]
Delight The Customer
September 22, 2014 by
You delight the customer when you do the unexpected. Focus on the details. Sweat the little stuff. Under-promise and over-deliver. The truth of the matter is that any company can improve service by almost 80 percent with existing resources. Are … [Read more...]
Professional Competence vs. Interpersonal Skills
September 9, 2014 by
Good companies ensure that their people have a good job and skill fit. I ran into an Office Manager at a community bank who is clearly competent on the banking side of the house, but does not have the people skills required for the job. It's … [Read more...]
Simple is Better
August 25, 2014 by
We have a penchant for making simple things complex. We assume that complex technology, processes, and business models make us smarter and differentiate us in the market place. Good business is about simplifying things for your customer. As … [Read more...]
