The down side of technology is the ability to run business reports many different ways. One does not have to be a smart manager to make a decision with perfect information. I know people who have the uncanny ability to bury themselves in mountains … [Read more...]
Keep Your Focus
August 7, 2014 by
Too many companies try to be all things, to all people. Terms such as "integrated solutions" and "one stop shop" have come to mean that we make it up as we go along, because we really don't have any focus. "Yes, we can do that too", is not smart … [Read more...]
Senior Pictures – Class of 2015
July 15, 2014 by
My son, Rohan and I battled the crowds for three hours for his photo-shoot for his senior pictures. The operation at Leonard's was overbooked, inefficient, and devoid of any semblance of service. That's the problem with a captive audience, and a … [Read more...]
Invite Feedback
June 30, 2014 by
Most companies avoid looking at themselves through the eyes of their customers, because they are scared of what they are going to find. Encourage your customers to complain, and provide meaningful feedback. Create mechanisms that facilitate this flow … [Read more...]
