On more than one occasion, I have asked sales people this key question, to understand how they spend their time. "Well, I sell," is the party line response. OK, fine. Follow-up question, "But what exactly do you do with your time?" No response. If … [Read more...]
Stars Can be Overrated
"Everybody is a star in the league," lamented NBA great Larry Bird. "It's the superstars that win Championships." This perspective also holds true in business. Competence and meeting expected levels of performance, while acceptable, is not worthy … [Read more...]
MIGROS
A mega conglomerate that started as a cooperative almost a century ago, Migros Switzerland defines the essence of responsible management. Migros is one of the world's only fully vertically integrated companies that controls close to 90 percent of its … [Read more...]
Don’t Impress. Inspire.
Impressing people is about you. Inspiring people is about them. Impressing people is about talking the talk. Inspiring people is about walking the walk. The difference is between the smooth talking salesperson who sells to pad their own … [Read more...]