What does it say about a fitness facility that charges almost $45 a session for personal training, yet pays the college educated trainers barely $8 a session? Last I checked that was less than 20 percent. The irony? The organization is a … [Read more...]
Bad News is Better Than No News
April 8, 2014 by
Most service providers do not understand this basic reality. When deadlines are missed, deliveries fail, or promises are broken, the tendency is to avoid emails and phone calls like the plague. The proverbial, "someone will get back to you … [Read more...]
Employees First
April 7, 2014 by
I have tremendous respect for "Out of the Box" thinkers. Meet Vineet Nayar, CEO of HCL Technologies in India, who has taken his company to soaring heights using the “employee first, customers second” mantra. His book by the same name articulates his … [Read more...]
Keeping Talent
April 3, 2014 by
My friend Nancy, the CEO of a major tech company, was frustrated with the challenges of keeping talent within the company. "We train them, invest in them, teach them the skills required for success, and they get up and leave for just a few dollars … [Read more...]
