It takes more than a good product and great service to create a customer for life — a lifer. The ability to create a sense of common purpose and shared values makes loyal customers advocates of your brand. The ability to treat a customer as a … [Read more...]
Strategy and Execution: Never the Twain Shall Meet
March 27, 2014 by
The idea of providing universal health care is a noble one. The lack of executional planning is alarming. This is the "FIRE, READY, AIM," school of management. There are plenty of great ideas — like flying cars, and delivery drones — that will … [Read more...]
March Madness
March 26, 2014 by
Basketball fever grips the nation as collegiate athletes create a palpable excitement topped by Warren Buffet's promise to give a billion dollars to the individual with the perfect selection bracket. The billion dollars were lost early in the … [Read more...]
Don’t Grease the Squeaky Wheel
February 28, 2014 by
There are always two ways we, as managers, allocate resources. We reward those who work hard and create value or we quiet those who complain constantly and get resources thrown at them so that they go away. The latter are politically inclined, a … [Read more...]
