The human tendency is to tell people what they want to hear. I think we tend to err on the side of caution — avoiding confrontation and not wanting to hurt someone's feelings. When we do this, we become part of the problem, allowing unacceptable … [Read more...]
The Message vs. The Money
February 7, 2014 by
As companies (and universities) tighten their boot straps the annual salary raise pool gets smaller and smaller. The dilemma is an interesting one — should everyone get a average or bad evaluation so the small raises can be justified, or should … [Read more...]
When NO Means YES
February 6, 2014 by
We say YES to what our customers want to hear, to get the sale. We make empty promises to set expectations which we know will never be met. Then our customers get disappointed because of our superficial stances that ring hollow. We should learn to … [Read more...]
Do. Think. Learn
February 4, 2014 by
Experience without reflection is a waste of time. This idea was shared by a former high-school friend. According to T.S. Eliot, "We had the experience but missed the meaning." The notion that we don't learn by doing, but by thinking about what we do, … [Read more...]
