I headed to my favorite upscale bar in my neighborhood and found a cozy table by the window. In comes a new, aggressive, waitress: “Hi, You ever been here before?” I assured her, politely, that she was the new kid on the block and that she was the … [Read more...]
WE GOOFED UP!
November 14, 2013 by
I recently received an email from my credit union accepting complete responsibility for a mass email that was erroneously distributed and attributed to human error. They reassured me that the message did not compromise my financial information. What … [Read more...]
Get off my bus!
November 13, 2013 by
What should you do when one bad apple in the organization undermines the entire leadership and collegial culture of our business school in front of external evaluators? You throw them off the bus — lock, stock and barrel! Some of us ‘old-timers’ … [Read more...]
Products VS People: The Ultimate Tradeoff
November 12, 2013 by
Is it fair when an employee error costs the employee money? Does it make a difference if the product is a big ticket item and as much an emotional purchase as it is a financial one? I came to the realization — thanks to the sane advice of my … [Read more...]
