We seek loyalty in our business relationships as employers, and certainly from our customers. The people who work for you are your internal customers — the problem is we think of them as employees and treat them accordingly. For our customers, … [Read more...]
“Employee” – An Obsolete World View
September 25, 2013 by
Hiring people to do a job, paying them a wage, and expecting loyalty and subservience in return is a concept stuck in the dark ages. When it comes to our employes, we don't do them any favors — they do favors for us. We need to consciously remove the … [Read more...]
Get Out of the Way
September 24, 2013 by
I had a drink with a friend to coordinate a creative project. While I can be extremely creative with conceptual articulations, artistic creativity is a different ball game. I believe smart people know what they are good at — smarter people know what … [Read more...]
Nightmare at the DMV
September 23, 2013 by
We have all heard the jokes about the DMV — It is America's least favorite place. My son recently had a 2:15 driving appointment, and we were advised to arrive 15 minutes early. Allowing absolutely or anything to go wrong (and no opportunity to … [Read more...]
