One Bad Apple

Does one bad apple ruin the entire basket? For the pessimists — yes. I, however, choose to believe that people are inherently good. I believe that it is unfair to paint the world in the hues of one rotten apple, because we all know the fate of rotten … [Read more...]

Reactive Thinking. Minimal Action.

Certainly, the cream rises to the top. The high performers never have to tell others how hard they work. Where their passion lies. Day in and day out, they focus on the grind, rarely thinking of rewards. And then there are the bean counters, the … [Read more...]

Re-Accommodate

Oscar Munoz, CEO of United Airlines, added a word to our everyday vocabulary — Re-Accommodate. Translation: You will get off the plane when we tell you to, or we will bloody you and drag you out kicking and screaming. We have ALL seen the video of an … [Read more...]

Dear Loyalty, RIP

Loyalty is dead, the experts proclaim, and the statistics seem to bear them out. On average, U.S. corporations now lose half their customers in five years, half their employees in four, and half their investors in less than one. We seem to face a … [Read more...]