"All that is important is that we follow the procedure," a senior administrator, condescendingly, told me today. While process is important, so are the lives of the people who are impacted by the outcomes of their applications. When the two conflict, … [Read more...]
Process or Relationships?
February 4, 2015 by
The tendency is to try and do things ‘ by the book’. To follow process at the expense of damaging meaningful relationships. I think we err when we sacrifice relationships to follow process — especially those processes that are weak to begin with. A … [Read more...]
