Our local Thai hole in the wall can turn out delicious food, depending on the luck of the draw. Once in the kitchen, we all become “chefs”, but the customer suffers when the artistry in the kitchen is lost. It’s the quintessential problem with mom … [Read more...]
Great Tech. Poor Service.
December 13, 2018 by
When excellent technology interferes in a company’s ability to provide superior service, ditch it for good. Executives often get mesmerized with the technology designed to cut costs and streamline processes. Sometimes, what gets lost … [Read more...]
A Critical Lens
October 9, 2018 by
The accreditation reviewers are on campus surveying the academic landscape. The campus is pristine, the faculty putting their best foot forward. Two College Deans and a University President, comprise the AACSB review team. They spent over 8 hours … [Read more...]
Solferino
June 13, 2016 by
There is a simplicity and freshness to the Italian kitchen that has made Italian food popular all over the world. Last night we had dinner at Solferino, a quaint, small restaurant in one of the side alleys in Milan. The restaurant has been open … [Read more...]
