Why do companies have the tendency to compromise on the very principles that allowed them to be successful in the first place? Why do they change their focus to making money, at the expense of the customer, and assume that success will be … [Read more...]
It’s in the Details….
March 25, 2015 by
People often say “don’t sweat the small stuff.” I disagree. I always tell my students, and my staff, to "sweat the small stuff." The small stuff is what bridges the chasm between success and failure. The devil is in the details….. … [Read more...]
Radio Shack & The Closed Refrigerator
March 21, 2014 by
The lights are off, everything is cold and nobody is home. That pretty much sums up my experience at Radio Shack. I went into the store to buy a connector cable for my sons scientific calculator. "I sold the last one yesterday," the sales-girl … [Read more...]
So Much Wine, So Little Time
January 16, 2014 by
The visit to the Matetic Vineyards in the countryside neighboring Casablanca, Chile, was truly special. Approximately 400 acres of heavenly grape that creates among the finest wine in the world. The view from the top of the hill is breathtaking. … [Read more...]
