The term conjures images of exceptional service where the company has you sit back, relax, and they do all the work. They typically include removal of all debris, and leave the premises in pristine condition. With School Specialty, not so … [Read more...]
Consistently Inconsistent
April 4, 2019 by
Our local Thai hole in the wall can turn out delicious food, depending on the luck of the draw. Once in the kitchen, we all become “chefs”, but the customer suffers when the artistry in the kitchen is lost. It’s the quintessential problem with mom … [Read more...]
He Said. She Said.
March 12, 2019 by
Welcome to the Verizon world of customer disservice. Everyone speaks a different language, and tells a different story. The reality and promises keep changing, and the rules are open to interpretation. When “He Said, She Said” becomes the rule of the … [Read more...]
United Airlines SUCKS (in any language)
April 1, 2015 by
Finally, my Soapbox!!!!!!!! This is a first -- using this medium to vent. In reference to United Airlines, I actually googled "you suck" in different languages, but decide against the translations — better safe than sorry on what I might come up … [Read more...]
