The term conjures images of exceptional service where the company has you sit back, relax, and they do all the work. They typically include removal of all debris, and leave the premises in pristine condition. With School Specialty, not so … [Read more...]
Consistently Inconsistent
April 4, 2019 by
Our local Thai hole in the wall can turn out delicious food, depending on the luck of the draw. Once in the kitchen, we all become “chefs”, but the customer suffers when the artistry in the kitchen is lost. It’s the quintessential problem with mom … [Read more...]
It’s OK to Walk Away
March 12, 2014 by
Why are we willing to put up with bad service, over and over again? Maybe because we don't like change and fear the unknown? The potential switching costs between vendors, or products, can be high both psychologically and financially. When we … [Read more...]
