The term conjures images of exceptional service where the company has you sit back, relax, and they do all the work. They typically include removal of all debris, and leave the premises in pristine condition. With School Specialty, not so … [Read more...]
Consistently Inconsistent
April 4, 2019 by
Our local Thai hole in the wall can turn out delicious food, depending on the luck of the draw. Once in the kitchen, we all become “chefs”, but the customer suffers when the artistry in the kitchen is lost. It’s the quintessential problem with mom … [Read more...]
Airline Food
January 14, 2019 by
I wonder how many mediocre Chef wannabe’s does it take to create a menu of inedible food. Do they all go to a special class? — “ How to screw up a meal in 2 minutes”. I can visualize the assembly line for airline food — little nomes dishing out … [Read more...]
Great Tech. Poor Service.
December 13, 2018 by
When excellent technology interferes in a company’s ability to provide superior service, ditch it for good. Executives often get mesmerized with the technology designed to cut costs and streamline processes. Sometimes, what gets lost … [Read more...]
