Ever done business with a company, where its like an out of body experience? Meet Masorini.com, an online clothing company that has failure written all over it. I ordered a jacket 3 weeks ago, and then hell froze over. No service, no product, no … [Read more...]
From the Archives — September 2017
September 11, 2018 by
Focal Point (originally posted September 20, 2017 http://www.5oclockreflections.com/focal-point/ ) Optimize the customer experience. Innovate around the customer experience. Invest in the customer experience. Gear your entire business to … [Read more...]
#UnitedSucks
May 3, 2018 by
Note to self. Listen to your brain. Flying United after almost a decade — only because I wanted to get home early. Delay, after delay, after delay. Poor flow of information, passengers holed up in crowded lounges with almost no room to breathe. Will … [Read more...]
Frontier Fiasco
May 11, 2016 by
The image above does not lie. This is a record of one of three phone calls I made today to Frontier Communications — each call lasting more than an hour, most of the time on hold. No resolution to my problem. It's been 26 days, and counting, … [Read more...]
