Total service failure occurs when a company bites off more than it can chew. Case in point - Frontier Communications. After recently acquiring Verizon, their service and trouble shooting has gone to hell in a hand basket. They apologize profusely, … [Read more...]
Pass the Buck
February 22, 2016 by
It has to be someone else's fault. I don't ever make a mistake! Let me point out who is to blame. Since you called to complain, let me put you on hold, or transfer you to voicemail hell - I can almost guarantee you, that no one will ever get back … [Read more...]
Travel Nightmares
January 14, 2016 by
One universal truth that exists without doubt is that the airline industry collectively 'sucks' at any attempts at reasonable service. Peru is no exception. Long delays, no place to sit, almost no food - except for the proverbial box of Pringles - … [Read more...]
“Beware of Pickpockets”
July 13, 2015 by
The signs greeted us everywhere at the Eiffel Tower in Paris. The guide had forewarned us about the rampant problem at this majestic structure. It is easy to watch your pocket, and be extra cautious, when the writing is literally on the wall. It's … [Read more...]
