The term conjures images of exceptional service where the company has you sit back, relax, and they do all the work. They typically include removal of all debris, and leave the premises in pristine condition. With School Specialty, not so … [Read more...]
Consistently Inconsistent
April 4, 2019 by
Our local Thai hole in the wall can turn out delicious food, depending on the luck of the draw. Once in the kitchen, we all become “chefs”, but the customer suffers when the artistry in the kitchen is lost. It’s the quintessential problem with mom … [Read more...]
WE GOOFED UP!
November 14, 2013 by
I recently received an email from my credit union accepting complete responsibility for a mass email that was erroneously distributed and attributed to human error. They reassured me that the message did not compromise my financial information. What … [Read more...]
