The copy and imagery is spectacular. The creative minds on Madison Avenue pushing the "Delta Difference" in sharp advertising. But that's where the good news ends. Delta Airlines has a great strategy, effective advertising, but a terrible customer … [Read more...]
Growth and Bureaucracy
February 11, 2015 by
Why is it that as institutions grow they get mired in bureaucracy and minutia? “That’s just not possible,” is a common cry in these hallowed halls of academe. “We can’t do it this way,” is another stale statement. Devoid of passion, and … [Read more...]
Focus Gone Wrong
January 22, 2015 by
Business failure is a vicious cycle. Most entrepreneurs start with lofty goals and look at the world through rose tinted glasses. First order of business? Survival. The second? Trying to do the right thing, day in and day out. Somewhere along the … [Read more...]
Growth and Excellence
January 8, 2015 by
I have always maintained that it is a lot easier to grow a business, than it is to manage growth. When companies grow, unfortunately, they compromise on the very things that made them successful. The tendency is to cut corners to pad the bottom … [Read more...]
