I don't like the chain restaurants. The decor, the food, the service, all orchestrated to make the experience predictable. That's one of the things I love about Europe, and closer to home, New York. Great food in small, boutique eateries that enhance … [Read more...]
Invite Feedback
June 30, 2014 by
Most companies avoid looking at themselves through the eyes of their customers, because they are scared of what they are going to find. Encourage your customers to complain, and provide meaningful feedback. Create mechanisms that facilitate this flow … [Read more...]
MIGROS
May 29, 2014 by
A mega conglomerate that started as a cooperative almost a century ago, Migros Switzerland defines the essence of responsible management. Migros is one of the world's only fully vertically integrated companies that controls close to 90 percent of its … [Read more...]
Red Tape
May 22, 2014 by
"Let's build bureaucratic walls, and ensure that nothing gets done." This is probably the unspoken truth spoken at federal, state and county offices to create bottlenecks to progress. I wonder if they are trained to be unresponsive? You develop … [Read more...]
