It is difficult to improve what we can't measure. Whether it is losing weight, improving customer satisfaction, measuring employee productivity, or creating standards for company performance, it is critical that the right metrics be employed at the … [Read more...]
It’s OK to Walk Away
March 12, 2014 by
Why are we willing to put up with bad service, over and over again? Maybe because we don't like change and fear the unknown? The potential switching costs between vendors, or products, can be high both psychologically and financially. When we … [Read more...]
Do. Think. Learn
February 4, 2014 by
Experience without reflection is a waste of time. This idea was shared by a former high-school friend. According to T.S. Eliot, "We had the experience but missed the meaning." The notion that we don't learn by doing, but by thinking about what we do, … [Read more...]
There Has to Be a Better Way!
January 9, 2014 by
The serenity of the setting sun outside my plane window was in sharp contrast to the tight quarters within. I love traveling, but I hate flying. The airlines don't make it easy: long lines to check in, delayed flights, and just enough room to … [Read more...]
