Why do overzealous sales people make a beeline for you as soon as you enter a furniture store? I respect that they work on commission — but there are advantages to being subtle and giving customers some space and time to process their choices. The … [Read more...]
Broken Windows
November 4, 2013 by
I fundamentally love the premise of the book "Broken Windows, Broken Business". How you take care of your business, your facilities and your people is a direct reflection of how you take care of your customers. What a simple, yet novel idea! We … [Read more...]
Memorization Does Not Equal Learning
September 20, 2013 by
My students are worried about their test next week. More so, because they don’t have to memorize anything and the exam is based on the real world application of key concepts. That’s a little bit of a curve ball, as most of their high school education … [Read more...]
Setting The Bar
August 27, 2013 by
Today was about setting expectations. It is a critical first step whether it is for students, employees or customers. The ability to precisely articulate standards, deliverables and what you can and cannot do in a specific time period is a key to … [Read more...]
