"We have a 99 percent satisfaction rating." Is that good? Well, if you are a retail store, it could be exceptional. If you are a hospital, it could mean that you are giving one new born baby a month, to the wrong family. Not so good. We don't … [Read more...]
Armchair Quarterbacks
October 7, 2014 by
We tend to become experts when the game is on the line. While we may not be involved in the inner workings of a masterful game plan, the critic in us rears its ugly head as we solve the problems of the world from the comfort of our 'La-z-boy.' It is … [Read more...]
Luck and Integrity
October 2, 2014 by
"Bet $20 on number 13 on the Roulette table for me," I told Brandy Wellmaker, my afternoon supervisor at the Montessori, as she headed to Vegas for a much needed vacation. I gave her the $20, never expecting to see it again. A week later Brandy … [Read more...]
