When our customers complain, we turn the other way and call them ignorant or, worst still, idiots. In reality, most customers don't complain. They take their business elsewhere. New customer acquisition costs about 5 times more than retaining an … [Read more...]
Success – The Tip of the Iceberg
September 18, 2014 by
We marvel and admire those who are more successful than us. We might even secretly envy the luxuries and the opportunities their success affords them. Unfortunately, most of us only see the tip of the iceberg. I think we need to focus more on the … [Read more...]
Share the Wealth
September 16, 2014 by
It is ironic that companies exploit the very people who make them successful. There is an inherent satisfaction that stems from making money by enabling others to realize their dreams. Two questions come to mind. How much money is enough? Why do we … [Read more...]
Live with Passion, or Else……
September 10, 2014 by
Passion, it lies in all of us, sleeping… waiting… and though unwanted… unbidden… it will stir… open its jaws and howl. It speaks to us… guides us… passion rules us all, and we obey. What other choice do we have? Passion is the source of our finest … [Read more...]
