Momentum

Momentum: a property of a moving body that determines the length of time required to bring it to rest when under the action of a constant force or moment. (Webster) Sports teams, organizations, and individuals — we all seek it, we all need it, and … [Read more...]

Words of Wisdom

Every accomplishment starts with the decision to try. — Gail Devers … [Read more...]

“Carefrontation”

Learned a new concept today. Love the concept of “carefrontation”. Confront issues, and people, with a deep sense of empathy and softer rhetoric. The crude Hindi translation is to kill the snake, and not break the stick. Probably a more effective way … [Read more...]

From the Archives — September 2017

Focal Point (originally posted September 20, 2017 http://www.5oclockreflections.com/focal-point/ ) Optimize the customer experience. Innovate around the customer experience. Invest in the customer experience. Gear your entire business to … [Read more...]