Focal Point (originally posted September 20, 2017 http://www.5oclockreflections.com/focal-point/ ) Optimize the customer experience. Innovate around the customer experience. Invest in the customer experience. Gear your entire business to … [Read more...]
A Culture of Substance
August 14, 2018 by
“We finally got it right”. That was Rohini, commenting about our team. The right people, in the right places, at the right time, complementing each other. Everyone stepping up to the plate to pick up the slack. Smart, dedicated educators. People … [Read more...]
Words of Wisdom
July 27, 2018 by
Try not to become a person of success, but rather try to become a person of value. — Albert Einstein … [Read more...]
The Tail and It’s Dog
July 19, 2018 by
My dogs wag their tails with never ending fervor to show their excitement — multiple times during the day. Molly spends a fair amount of time chasing her tail, in perpetual circles, with little success. In the business world, we let the tails wag … [Read more...]
