I have tremendous regard for those who are obsessive perfectionists. The unwillingness to compromise, cut corners, or take the easy path creates value that builds loyalty and memorable experiences for your customers. I envy those who are … [Read more...]
Un-American Football
The NFL season is 6 weeks away, getting ready to fuel testosterone loaded rants and create 'Sunday Widows" — wives who are married to football faithfuls. I happen to be a football faithful. I love the game; hate the discomforting side of the … [Read more...]
God for a Day
I was shocked by the woman who chastised a teenage boy for a small fender-bender in a local parking lot, while the gentleman who's car was scraped was concerned about the well being of the young man. I disliked the over-sized spectator at a … [Read more...]
Break the Chain
I don't like the chain restaurants. The decor, the food, the service, all orchestrated to make the experience predictable. That's one of the things I love about Europe, and closer to home, New York. Great food in small, boutique eateries that enhance … [Read more...]