As we immerse ourselves in the digital world, we seem to lose the human connection. Whether it is observing people at a restaurant at any given table — all buried in their smartphones, our obsession for online shopping, or our individualistic … [Read more...]
The Power of a Hug
December 17, 2013 by
As simple of a gesture as giving someone a hug breaks down barriers and shows affection. It also brings with it a promise about doing the right thing. "I hug all my customers," my friend Nancy proclaimed. "It shows them that I care, that I am … [Read more...]
Say NO to Naysayers
December 10, 2013 by
Every organization has its fair share of naysayers. The party line is to tell you why it can't be done; why there are no resources; and why change could be costly. "It's just not possible," is the official stance. Even in those rare instances when … [Read more...]
Striking a Balance
December 5, 2013 by
The movie based on Steve Job's life touched a chord with me. He was a creative genius with a brilliant mind. However, his obsession with results made him a ruthless manager of people. A tough taskmaster, with a fanatical passion for changing the … [Read more...]
