It doesn’t really matter who is at fault — human nature dictates we point fingers at others. Someone has to take the fall for a missed assignment.
In the service business, the customer plays the “I am always right” card with alarming regularity. It’s easy to take on those that don’t retaliate — backyard bullies don’t go after the big kids. They’d get hammered.
I read an interesting perspective, that “a man (or woman) can fail many times, but he isn’t a failure until he begins to blame somebody else.”
When it comes to my team, all the “blame traffic” goes through me. I got their back. I know, they have mine.
About Hemant Rustogi