Execution beats knowledge. Implementation beats strategy.
The battle may be planned in the war room, but it is won in the trenches. Then why is that the lowest paid people in an organization are those that have the highest degree of customer contact?
It’s close to impossible to keep a finger on the pulse of the customer, from the corner office of a high rise. The view may be beautiful, but it focuses on the wrong picture.
About Hemant Rustogi